Terms of Service

Service Terms

Moran Lock and Key is a registered business in Palmdale, CA and offers professional locksmith service in all the Antelope Valley area. Moran Lock and Key offers mobile service and also has a storefront location. Moran Lock and Key is fully insured. We can take on any kind of locksmith work in the Antelope Valley area in California.

  1. Since Moran Lock and Key offers mobile service we cannot guarantee exact arrival time. Time given to the customer is only an estimate and may vary due to traffic and other circumstances.
  2. To better assist you dispatch team may ask customer personal information such as first and last name, address (where service is needed), and phone number.
  3. Due to the high volume of calls during normal business hours Moran Lock and Key’s dispatch team may ask just a few questions about the service requested. Our dispatch team is not required to disclose information about fees and estimates over the phone unless customer asks. Price given by the dispatch team is a starting price charged for similar service and may not reflect exact amount. Price of the service depends on locking mechanism and labor complexity.
  4. Customer is required to pay technician service fee of $24.00, which covers technicians visit to the customer. This fee applies even if customer cancels service request upon technician’s arrival to the site.
  5. Credit card transaction fee may apply. The technicians will notify customer of any fees prior to the payment.
  6. Technicians are required to give pricing information before performing the job.
  7. At Moran Lock and Key we employ only professional locksmiths who have gone through extensive training and have professional experience.
  8. Technicians at Moran Lock and Key are trained to ask the customer to inspect quality of job performed before collecting the payment.
  9. Moran Lock and Key guarantees labor for 24 hours only. However, parts bought by customers from our technicians are guaranteed for 1-12 months depending on the product.
  10. Product carried in our service vehicles are all new and packed in original packaging boxes.
  11. Customer is granted to refuse payment if he/she proofs that service received did not meet industry standards. No refunds will be issued after receiving payment.
  12. Moran Lock and Key is open for commercial accounts, ask the store for details.